Shipping & Return

Shipping:

a. Local shipping:

  • Shipping coast is 2 OMR on all orders all over Oman, processing time for local orders is usually 2-3 working days.
  • Please note our dispatch times are 3 working days which is separate to shipping estimate times.

b. International Shipping:

  • Worldwide Shipping is available, shipping time is usually 5-7 working days.
  • Shipping rates are determined according to zone and weight of package.
  • Recipients of orders shipped outside of Oman will be responsible for all costs associated with import taxes.
  • Please note our dispatch times are 3 working days which is separate to shipping estimate times.

Returns:

  • You can return any physical item within 14 days of receipt.
  • To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
  • Please contact us at contact@zahrasdesignstudio.com including your order number and original email address you used at checkout.
  • You are responsible for the costs of returning an item. Please keep proof of postage for your own records.
  • Instant download items don’t accept returns, exchanges or cancellations. Please contact us about any problems with your order.